How to Make an Appointment
Appointments may be booked in several ways:
EConsult – patients can complete the form to contact their GP. Find the most suitable pathway for your problem, give us as much details as possible to allow the clinical team to assess accurately. On receipt of the form, we will triage the form and if required contact the patient by phone or video or bring them in for a face to face consultation. The econsult form is on the homepage of our website.
Patients can book an appointment by calling reception on 020 8578 1244.
Patients can visit the surgery and book an appointment with the receptionist. Patients are asked to call the practice to book an appointment if they are able to do so – we want to keep our staff and patients safe and at the least risk of exposure to Covid 19 and calling via phone reduces this risk.
We offer different appointments at this surgery:
Routine appointments and Clinics
Pre-bookable for up to 4 weeks ahead. Please review our Surgery Clinics to see if the practice offers your appointment type, and duration of appointment needed
Same day emergency appointments
For urgent matters only – please ring the surgery.
Nursing, HCA and Phlebotomy appointments
Please ring the surgery to book these on 02085781244
Weekend and evening appointments
To assist our patients we have a Saturday morning clinic specifically for our patients located at Elmbank Surgery. We can book you into to see a nurse or GP – please mention to the receptionist that a weekend appointment is your preference. Currently the GP appointments are all telephone appointments.
Evening appointments Monday to Friday 6.30pm – 8.00pm. These are available for all Ealing patients at 3 surgeries located across the borough. Please let the reception staff know if an evening appointment is your preference and we can book this for you. Currently these are all telephone appointments.
Ealing GP Access Centres
These GP Access Centres provide additional clinical times, during a period when there are considerable pressures on your GP practice. This service enables patients to receive timely access to primary care services in in their locality, but not necessarily at their usual GP practice.
These Access Centres enable GP practices to direct patients to a local practice that is open during evenings and weekends, in order to achieve 08:00 – 20:00 access to primary care.
Elmbank Surgery (Northolt)
438 Greenford Avenue
Parking Restrictions: None, Disabled Access Available
Buses: E1, E3, E11
Train Station: South Greenford Station, 1.5 miles away
Sunrise Medical Centre (Southall)
9 Abbotts Road
Parking Restriction: Zone L
Buses: 207, 427 N207
Train Station: Southall Station, 0.6 miles away
Florence Road Surgery (Ealing & Acton)
26 Florence Road
Parking Restriction: Zone A, Wheelchair Ramp, Lift Available
Buses: 112, 207, 427, 483, E11, N7, N83, N207
Train Station: Ealing Broadway Tube, 0.4 miles away
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is serious and could be life threatening, so cannot wait, go to the nearest Accident and Emergency (A&E) Department or call 999.
- Chest pain
- Severe abdominal pain
- Vomiting blood
- Black stools
- Non-blanching rashes (the glass test)
- Possible anaphylactic shock (swelling of mouth and throat)
Emergencies will be dealt with as a priority.
The nearest A&E department is at Ealing Hospital, however you can also use the NHS Choices search tool, to find the nearest A&E to you.
Please be aware that the Ealing Hospital A&E cannot treat children. The below hospitals have Paediatrics A&E:
- Hillingdon Hospital, Pield Heath Rd, Uxbridge UB8 3NN
- West Middlesex University Hospital, Twickenham Rd, Isleworth TW7 6AF
- St Mary’s Hospital, Praed St, London W2 1NY
- Northwick Park Hospital, Watford Rd, Harrow HA1 3UJ
- Chelsea and Westminster, 369 Fulham Road, London, SW10 9NH
NHS 111 Urgent Care Services
Call 111 if you need medical help fast, but it’s not life-threatening. For example, if you;
- Think you need to go to hospital
- Don’t know who to call for medical help
- Don’t have a GP to call
- Need medical advice or reassurance about what to do next
Cancelling Your Appointment
We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.
We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.
You can telephone us on 020 8578 1244, cancel via Systm Online, or come in and speak to Reception.
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you. We work closely with Ealing Community Transport to bring patients to the surgery where possible.
Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport. We do not do routine home visits – we will visit only if there is a medical issue that does not allow the patient to get to the surgery.
If you need a home visit please contact the surgery as early as possible in the morning, before 10:00, and give one of our receptionists details. A member of our team will call you back for more information and confirm whether a home visit is appropriate depending on the urgency of your needs.
Making the Best of Your Appointment
- Prepare your thoughts and problems in advance by writing down your problem e.g: When your symptoms started, how they have changed.
- Do a urine sample if you have pain passing urine or lower abdominal pain.
- Do not try to add another person in on your consultation. Let reception know you need another appointment for this individual or prioritise who needs the appointment more.
- Be honest with the doctor. It is important to tell the doctor the main reason you are there at the start of the consultation. If you are embarrassed, don’t be, the doctor is there to help and won’t be shocked.
- If you have more than one problem please let reception know and they will try and get you a longer appointment if possible. Otherwise, let your doctor know at the beginning of your consultation. They may be able to deal with more than one problem if they are related. However, your doctor may make you another appointment for your other problems, especially if they are new or complex problems.
- If you have any special needs please inform reception in advance so we can prepare the appointment for you first time (e.g. need an interpreter, visual impairment, hearing impairment, prefer male/female doctor etc..)
- If you know you have difficulty understanding or explaining things, bring someone you trust with you or if you require an advocate, see the NHS choices advocacy services for further guidance.
- Dress accordingly for possible examination. Loose clothing is best and remove any layers in advance.
- Please let reception know if you would like a chaperone.
A consultation is about sharing in decisions about your care and goals. To make a good consultation you should let your doctor know about your goals, hopes, fears and expectations. This is why doctors ask you for YOUR thoughts. At the end of a consultation you should know:
- What is your main problem.
- What do you need to do about it.
- What to do if it does not get any better.