Our Aims
Eastmead Surgery’s mission is to ensure all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We will offer high quality, safe, responsive, effective and well-led services. We aim to:
- To provide the best possible quality service for our patients within a confidential and safe environment through effective collaboration and teamwork.
- To show our patients courtesy and respect at all times irrespective of ethnic origin, religious belief, personal attributes or the nature of the health problem.
- To involve our patients in decisions regarding their treatment.
- To promote good health and wellbeing to our patients through education and information.
- To ensure that all members of the team have the right skills and training to carry out their duties competently, and they have opportunities to discuss and learn from problems or issues that arise at any time.
- To ensure that we are compliant with relevant legislation and policy relevant to maintaining trust and confidentiality, as well as to ensure we practice high quality care.
- People who use our service will be supported and cared for by appropriately qualified and competent staff. We will provide continuous professional development and on-going supervision and appraisals to demonstrate staff competency.
- The people who use our service will be listened to through our quality assurance systems and user-friendly complaints procedure.
Our Care Values
Respecting all
- Showing courtesy
- Seeking to understand
- Treating all fairly
- Valuing each person as a unique individual
- Being especially supportive to the vulnerable
Working as a team
- Relating well within the team
- Valuing the contribution of each team member
- Building a mutually supportive environment
- Co-operating with other teams
- Encouraging responsible involvement by our patients
Integrity
- Speaking and acting truthfully
- Being accountable for our actions
Learning and improving
- Adapting to change
- Building on achievements
- Developing our services
Our Vision Statement
At Eastmead Surgery we have three values that make up our vision statement. These are:
- Holistic care – that is appropriate, timely, patient centred and well communicated
- Supportive working environment – for all members of the team to flourish in their working lives
Training setting – for the next generation of healthcare profe