New Telephone System Tuesday 23rd August

You will notice some changes on Tuesday 23rd August.

We have been looking at ways of how to improve our patient experience. We have reviewed our latest patient survey, the national GP Survey results and patient feedback and a  key area is the length of time patients are having to wait on the phone in a queue before they get to speak to our reception team.

We are moving to a cloud based system called Surgery Connect, a NHS Digital  approved system. As well as many benefits for us at the practice it will allow patients to ring us and request via the system a patient call back. You don’t lose your place in the queue, the system will automatically call you when its your turn.

There should be limited disruption on Tuesday.