Patient Survey 2025

Posted by: annecooper - Posted on:

Please find below the results of the annual patient survey that we undertake at the surgery and a summary of the National Survey. The results were positive and we will be discussing them in October with the Patient Participation Group members and agreeing actions to take forward.

If you would like to join our PPG please email us at eastmead.surgery@nhs.net We meet 3 times a year.

National Patient Survey 2025

Overall 94% of patients completing the survey said that their needs were met.

Above national and ICS in all apart from

Easy to contact this GP Practice using their website

Knew what the next step would be after contacting this GP Practice

Knew what the next step would be within 2 days of contacting this GP Practice

Eastmead Surgery then undertook a practice survey in July 2025 – 147 patients

To cover access, using the NHS App and our E Consult contact the GP system and knowledge of Pharmacy First scheme.

Eastmead patient Survey July 2025

5 Questions

QUESTION 1

 “We have recently introduced a new phone system which allows patients to be called back if there is a queue. On a scale of 1 to 5, how easy is it to contact the surgery now?”

86 % of patients surveyed thought it was easy to contact the surgery

QUESTION 2

“Are you able to contact us using e-Consult or our online system? If not, what are the barriers to using this system?”

69% of patients are aware and able to use Econsult, our online system

QUESTION 3

“Are you aware that your local pharmacy is able to treat minor ailments without having to contact the GP Surgery via the Pharmacy First Scheme? Do you use this service? If not, what stops you from using it?”

41% of patients were aware of Pharmacy First

Question 4 – NHS App Usage

We encourage patients to use the NHS App to request prescriptions, view test results and letters, and access a range of other helpful services.

Do you use the NHS App? If not, what are the barriers preventing you from using it?

68% of patients surveyed have the NHS App

Question 5 – Access for All

How can we improve communication on our services with patients who don’t have English as their first language?

  • Translators – which we already provide
  • Translations on Econsult
  • NHS App translation
  • Staff who speak different languages

Question 6

Any additional suggestions

  • Offer minor surgery in house.
  • Offer more same day appointments.
  • More blood tests in surgery rather than going Ealing hospital and b12 here instead of Elmbank.
  • One patient suggested that we should have more accessibility such as an ‘east road’.
  • A patient was unhappy with the blood pressure machine being in reception and said that there is no privacy.
  • Amend the answer message at the beginning of phone calls to make it shorter.
  • More face to face appointments. Especially for patients over 65 and carers.
  • Allow for emergency apt to discuss more than one thing.
  • Some patients unhappy with wait time for appointments with doctors.
  • Allow for patients to book appointments online or on the NHS app.
  • A patient suggested that we should offer another afternoon tea for patients over 75.
  • Overall most of the suggestions were to do with increasing the amount of appointments as the waiting time is long.